- 註、警示與警告
- 版權
- 簡介
- 概觀
- Search
- Managing your PC fleet and groups
- 管理單一電腦
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- 管理 SupportAssist 警示
- 電腦機群的補救規則
- 電腦機群的應用程式體驗
- 電腦機群的安全性
- 配置設定值
- 資料匯出
- 效能指標
- 稽核軌跡
- 來自 SupportAssist 的電子郵件通知
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- 舊版的功能與增強功能
- 資源
- 連絡 Dell
SupportAssist for Business PCs 管理員指南
Restoring PC files and settings
SupportAssist scans the PC and proactively suggests the required driver updates. Before installing an update on the PC, SupportAssist automatically creates a restore point, where applicable. When required, you can use the restore point to uninstall the update from the PC and restore the PC to its previous state remotely. The restore points are available for 30 days.
註:You can only restore the files and settings to the selected restore point. Restoring the BIOS and firmware is not supported.
註:To restore the PC files and settings, the following criteria must be met:
- 商務電腦專用的 SupportAssist version 3.5 or later must be installed on the PC.
- PCs must have an active ProSupport Plus or ProSupport Flex for Client service plan.
- You require Connect and manage administrator rights to restore the PC. Connect and manage technicians can restore the PC if permitted by the administrator. See 角色和權限.
- The Run all remote scans and updates without end user interaction option must be disabled in the section.
註:The restore points are removed when you update
商務電腦專用的 SupportAssist to the latest version.
To restore the PC files and settings to its previous state, go to the Inventory page and click the Service Tag of the PC. Click the System restore tab, select a restore point, and then click Restore.
When you initiate the restore process, the PC user is notified and is prompted to confirm the request. When the PC user confirms to request, the operating system reverts to the selected restore point and you can monitor the progress in TechDirect. After the restore is complete, the PC user is prompted to restart the PC, and you can view the PC restore status on the page. See 稽核軌跡.
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