SupportAssist scans the PC and proactively suggests the required driver updates. Before installing an update on the PC,
SupportAssist automatically creates a restore point, where applicable. When required, you can use the restore point to uninstall the update from the PC and restore the PC to its previous state remotely. The restore points are available for 30 days.
註:You can only restore the files and settings to the selected restore point. Restoring the BIOS and firmware is not supported.
註:To restore the PC files and settings, the following criteria must be met:
商務電腦專用的 SupportAssist version 3.5 or later must be installed on the PC.
PCs must have an active
ProSupport Plus or
ProSupport Flex for Client service plan.
You require
Connect and manage administrator rights to restore the PC.
Connect and manage technicians can restore the PC if permitted by the administrator. See
角色和權限.
The
Run all remote scans and updates without end user interaction option must be disabled in the
Set up and connect > Configure preferences > Remote actions section.
註:The restore points are removed when you update
商務電腦專用的 SupportAssist to the latest version.
To restore the PC files and settings to its previous state, go to the
Inventory page and click the Service Tag of the PC. Click the
System restore tab, select a restore point, and then click
Restore.
When you initiate the restore process, the PC user is notified and is prompted to confirm the request. When the PC user confirms to request, the operating system reverts to the selected restore point and you can monitor the progress in
TechDirect. After the restore is complete, the PC user is prompted to restart the PC, and you can view the PC restore status on the
Summary > Audit trail page. See
稽核軌跡.