SupportAssist for Business PCs Frequently Asked Questions

Use Application Programming Interface (APIs)

• What do PC Management APIs do?

  PC Management APIs allow you to access Alerts, Health, Application Experience, and Security information of your PCs. You can use this information in your existing applications or tools of choice. PC Management APIs are available for the PCs that have an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.

• How do I access the PC Management APIs?

  To access the PC Management APIs, activate the Connect and manage service in TechDirect and complete the API Onboarding request. Once your request is approved, you will receive the keys that are required to access the PC Management APIs.

• Are APIs supported for channel partners?

  No, APIs are not available for partners and their clients.

• Where can I find information about PC Management APIs?

  For information about how to access SupportAssist data using APIs, see the PC Management APIs for Connect and Manage page.

• Whom do I contact for any questions related to PC Management APIs?

  For API-related assistance, write to APIs_TechDirect@Dell.com.