SupportAssist for Business PCs Frequently Asked Questions

Optimize PCs

• SupportAssist does not run scheduled scans even if it is enabled on the PCs. Why?

  SupportAssist runs a scheduled scan on the PC only if the following criteria are met at the time of the scan:

  • If the PC is connected to an electrical outlet, the battery must be charged above 50%.
  • If the PC is not connected to an electrical outlet, the battery must have more than one hour of runtime remaining.
  • The PC user is not actively using the PC.

• What does Boost Performance optimization do?

  Boost Performance optimization enhances your PC efficiency by:

  • Clearing temporary, redundant, and unwanted files such as files from the Recycle Bin, browser cache, temporary files from application installations and uninstallations, and logs created by various programs.
  • Adjusting power settings, registry files, and memory allocations to maximize processing speed. This includes checking the registry for invalid entries, missing file references, or broken links and deleting them, ensuring essential services that impact the user experience are running, and preventing nonessential services from starting automatically.

• What are the benefits of performing the Boost Performance optimization?

  The following are the benefits of running the Boost Performance optimization regularly:

  • Improved PC performance and stability
  • Reduced PC start time
  • Faster loading of applications
  • Improved utilization of hard disk space
  • Fewer errors and warnings are reported from the PC

• What does the Optimize Network optimization do?

  The Optimize Network optimization improves the performance of browsers and optimizes the network connectivity to provide an efficient and reliable network by:

  • Updating device settings to ensure safe connectivity
  • Performing multiple checks and optimizing the TCP or IP settings and Internet or browser settings

• What does the Remove Virus and Malware optimization do?

  The Remove Virus and Malware optimization isolates, deletes, and restores files that are corrupted by viruses and malware on the PCs to keep them secure by:

  • Scanning key locations on the PC to detect active threats
  • Scanning and fixing issues related to Windows services that are essential for PC security