SupportAssist for Business PCs with Windows OS Frequently Asked Questions

Data consumption

• How much Internet data does SupportAssist consume for monitoring PCs?

  SupportAssist requires Internet connectivity for its operations. The following table lists the frequency and average data that is consumed for monitoring one PC:

  Table 1. Average data consumptionThe following table lists the frequency and average data that is consumed for monitoring one PC:

  Event	Frequency of the event	Data consumption for one PC
  Registering SupportAssist	Once after deployment	15 KB
  Sending PC information or minimum telemetry data	Once every 6–24 hours	4 KB
  Uploading PC information during scheduled scans	Weekly or monthly as configured in SupportAssist preferences	120 KB
  Sending periodic PC monitoring information	Every 30–45 days after deployment	135 KB
  Sending alert and system state information	When an alert is detected or when a failure is observed	145 KB
  Creating support request	When an alert qualifies for creation of a support request	160–350 KB
  Checking for SupportAssist version upgrades	Once every week	16 KB
  Upgrading to the latest SupportAssist version	When a latest version is available	318 MB
  Checking for Dell recommendations for PC updates	Twice a week	1.2-11.2 MB
  Checking for smart PC update recommendations	Twice a week	65 KB
  Sending PC insights (Health and application experience information)	Once every hour	2320 KB

  NOTE:For drivers, BIOS, and firmware updates, the data consumption value varies depending on the number of updates.