443
|
Inbound and outbound secure connection to and from the destination
|
HTTPS
|
https://sacommercial.apis.dell.com
|
- To communicate with Dell to retrieve the configuration settings.
- To register Central Resource Manager to TechDirect, if applicable.
|
https://saservices.dell.com
|
- To register
SupportAssist to
TechDirect and upload
SupportAssist log files to
Dell.
- To register Central Resource Manager to TechDirect, if applicable.
|
- https://downloads.dell.com
- https://dl.dell.com
- https://dellupdater.dell.com/
|
- To scan for viruses and malware, and download catalog files.
- To update
SupportAssist automatically and install drivers on the PC.
|
https://agent-api.sa.insights.dell.com
|
To collect and upload the health, application, and security data of the PCs.
|
https://apigtwb2c.us.dell.com
|
To retrieve the PC warranty data.
|
https://content.dellsupportcenter.com
|
To verify if
SupportAssist is connected to Internet.
|
https://hb.apis.dell.com
|
To collect and send the date on which the PC last connected to
Dell.
|
https://api.agent.dcca.dell.com
|
To collect and upload PC inventory and utilization data to
Dell.
|
https://remediation.dell.com
|
To diagnose the PCs for issues and remediate them.
|
- https://schashcheck.sutherlandglobal.com
- https://smartcheck.sutherlandglobal.com
|
To detect and remediate virus and malware issues.
|
- https://www.yahoo.com
- https://www.google.com
|
To check and troubleshoot network issues.
|
https://*.api.astra.dell.com
|
To receive endpoint information and configuration for payload transmission.
|
- https://*.blob.core.windows.net
- https://*.servicebus.windows.net
|
To transmit large payload.
|
https://www.cloud.blancco.com
|
To communicate the data erase progress. Access to this port is required only if you are using the remote Data Erase service.
|
9012 - 12012
|
localhost
|
WSS
|
localhost
|
For
SupportAssist to communicate with the internal components in the end-user PC, using one of the available ports.
|
5700
|
localhost
|
HTTPS
|
localhost
|
For interprocess communication to open the
SupportAssist user interface.
|
8883, 8884, 8885, or 8886
|
Inbound and outbound secure connection to and from the destination
|
HTTPS
|
https://www.dell.com
|
To communicate with
Dell support website.
|
8883
|
Inbound and outbound secure connection to and from the destination
|
MQTT
|
*.azure-devices.net
|
- To apply the latest changes made to
SupportAssist preferences instantly and remotely optimize the PCs from
TechDirect.
- To configure Central Resource Manager to retrieve BIOS passwords for PCs located outside the corporate network.
|
8883 or 443
|
Inbound and outbound secure connection to and from the destination
|
MQTT or HTTPS
|
- bapfbr-prod-remediation-iothub.azure-devices.net
- zbkena-prod-remediation-iothub.azure-devices.net
- lborid-prod-remediation-iothub.azure-devices.net
|
To run remediation scripts on the PCs.
|