If you have already deployed
SupportAssist but you want to include software add-ons, configure proxy, and modify settings in your existing deployments, you can download the Deployment Package Manager and redeploy
SupportAssist again. When a new version of
SupportAssist is available, you can also manually update to the latest version using the Deployment Package Manager.
Steps
From the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet.
The
Manage PC fleet page is displayed.
In the
Connect and manage PCs card, click
MANAGE.
Click
Set up and connect.
Select
Manage deployment for an existing site.
Select
Download Deployment Package Manager.
The
Download Deployment Package Manager page is displayed.
Select a site.
In the
Deployment Package Manager for SupportAssist section, click
Download.
The
SupportAssistDeploymentManager.zip file is downloaded, and the
Deployment Instructions page is displayed.
NOTE:If you are unable to download the custom deployment package, clear the browser cookies and cache, and then retry.
NOTE:All SupportAssist versions have expiry dates. You can view the expiry date for your version from
Version and validity and update to the latest version to ensure continued support.