SupportAssist for Business PCs Administrator Guide

The User details and permissions section provides information about the following:

• User—username of the TechDirect user.
• Roles—roles assigned to the user, for example, Connect and manage administrator.
• Email address—registered email address of the user.
• Site managed—the site managed by the user.
• Last visit—date and time on which the user last visited the SupportAssistConnect and Manage pages.

Assign site ownership

By default, a new site is created automatically when an administrator deploys SupportAssist on a PC fleet for the first time and the site ownership is assigned to the administrator who deployed SupportAssist. An administrator can also manage multiple sites created by other administrators.

To reassign the site ownership between Connect and manage users or administrators, click , click Assign site ownership, select the user, and then click Assign site ownership.

Manage user permissions

You can grant or revoke feature permissions for user roles.

1. Perform one of the following steps:
   • Click Manage user permissions and select the user from the Select user list.
   • Locate the user role for whom you want to manage the user permission, click , and then click Manage user permissions.
2. Modify the permissions.
3. Click Save.