SupportAssist for Business PCs Administrator Guide

TechDirect enables company administrators to designate Device Management Administrators and have Connect and manage technicians added for the company account. The Connect and manage administrator can access and manage all SupportAssist activities, whereas a Connect and manage technician has limited access to SupportAssist. The technicians can only manage SupportAssist based on the permissions configured by a Connect and manage administrator.

The Define roles & permissions page provides information about the users listed for your PC fleet, their assigned, roles, and so on.

To view and modify the roles and permissions, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings > Roles & permissions.