Hopp til hovedinnhold
Logg ut

Velkommen til Dell

Min konto
  • Legg inn bestillinger raskt og enkelt
  • Vis bestillinger og spor forsendelsesstatus
  • Opprett og få tilgang til en liste over produktene dine
  • Administrer Dell EMC-områder, produkter og kontakter for produktnivå ved hjelp av virksomhetsadministrering.
Logg på Opprett en konto Premier-pålogging Pålogging for partnerprogrammet
Kontakt oss

Dine Dell.com-handlevogner

SupportAssist for Business PCs Administrator Guide

PDF

Enable or disable remote support

Prerequisites

You must be signed in to TechDirect as a Connect and manage administrator.

About this task

To expedite support and resolution during PC issues, you can enable remote support. This authorization allows Dell technical support to perform the following actions remotely:

  • Scan and install PC updates.
  • Scan the PC for hardware issues.
  • Boost PC performance by freeing up hard drive space, removing clutter, and improving performance with file optimization.
  • Optimize network connectivity by updating the PC settings to ensure that your network is efficient and reliable.
  • Isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings > Remote support.
    The Remote support from Dell page is displayed.
  2. Activate Enable remote support.
  3. In the Enable remote support window, select Yes, enable.

Results

Remote support is enabled for your PC fleet. After the resolution of PC issues, you can disable and re-enable remote support as needed.

Vurder dette innholdet

Nøyaktig
Nyttig
Brukervennlig
Var denne artikkelen nyttig?
0/3000 characters
  Oppgi vurderinger (1–5 stjerner).
  Oppgi vurderinger (1–5 stjerner).
  Oppgi vurderinger (1–5 stjerner).
  Velg om artikkelen var nyttig eller ikke.
  Kommentarer kan ikke inneholde disse spesialtegnene: <>()\