SupportAssist enables you to remotely scan the hardware of your PC fleet to identify any hardware issues.
The
Scan hardware tile on the
Recommendations page displays the number of PCs that have not been scanned in
x number of days, where
x denotes 30 days, 60 days, or 90 days.
Steps
From the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations.
The
Recommendations page is displayed.
In the
Scan hardware tile, click
View PCs.
The
Scan hardware page is displayed.
Select the PCs to scan and click
Run.
Results
The task is queued to run when the PCs are online and connected to Dell. You can monitor the progress in the
Track other tasks section on the
Recommendations page.
NOTE:To cancel the task, select
Queued from the
Status list, select the updates that you want to cancel, and then click
Cancel. You cannot cancel tasks that are in progress.
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