SupportAssist for Business PCs Administrator Guide

Groups overview

Site

When you configure and download SupportAssist from TechDirect using the Connect and manage administrator account, a site is automatically created for that administrator.

When you deploy SupportAssist on PCs, all the PCs on which SupportAssist is deployed is displayed in TechDirect for that site. By default, every site contains a Default group.

Groups

A group is a logical entity of PCs within a site. You can create groups to organize the PCs during deployment or in TechDirect. You can create one or more groups and organize your PCs within a site, but you cannot move PCs across groups in different sites.

The Groups tab on the Inventory page enables you to create a group and organize your PCs.

NOTE:You require Connect and manage administrator rights to organize groups in TechDirect. Connect and manage technicians can organize groups if permitted by the administrator. See Roles and permissions.

For more information about sites and groups, see the SupportAssist for Business PCs Frequently Asked Questions available on the SupportAssist for Business PCs documentation page.

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SupportAssist for Business PCs Administrator Guide

Groups overview

Site

Groups

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