SupportAssist for Business PCs Administrator Guide

Create dispatch request

You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.

NOTE:To manage dispatch requests, you must enroll for the self-dispatch service in TechDirect.

You can create dispatch requests for parts if there is a hardware failure.

NOTE:You cannot create dispatch requests for disconnected PCs.

From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Inventory.
The Inventory page is displayed.
Locate the PC for which you want to create a dispatch request, click , and then click Create dispatch request.
The Create Dispatch Request page is displayed.
Verify the Service Tag, select a group, and click NEXT.
Enter the incident and contact information.
Review the information that you entered and click NEXT.
Click SUBMIT.

The dispatch request is submitted to Dell Technologies.