SupportAssist enables you to review the recommendations for the PCs and act on them to keep your PCs running at their best. These recommendations are displayed based on scheduled scans or the latest telemetry data that is collected from the PCs. You can view or perform optimizations based on the roles and permissions configured by the administrator. See
Roles and permissions.
To optimize the PCs, from the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations and select the site and groups from the
Sites & groups list.
You can initiate the following recommended optimizations on PCs for maintenance purposes at regular intervals:
Boost performance—boost PC performance by freeing up hard drive space, removing clutter, and improving performance with file optimization.
Optimize network—optimize network connectivity by updating the PC settings to ensure that your network is efficient and reliable.
Remove viruses & malware—isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
NOTE:You can view recommendations for all PCs that are under warranty. However, remote optimizations are exclusively available for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan. Additionally, regardless of the PC service plan or warranty status, you can remotely update BIOS, drivers, firmware, and Dell applications for all PCs.
NOTE:If you have enabled automatic system optimization for PCs in
SupportAssist preferences, recommendations are not displayed for PCs with an active
ProSupport Plus or
ProSupport Flex for Client service plan. Instead, optimizations for such PCs are automatically performed during scheduled scans.
If there are any actionable recommendations available for your fleet of PCs, a quick view of PC recommendations is displayed on the
Overview page. Click the corresponding link to remotely optimize the PC fleet. When the PCs are online and connected to Dell, they check for pending tasks. Depending on the group configuration, the tasks are performed on the PCs. If the tasks are not executed within 30 days, they time out and you can initiate the tasks again.
NOTE:The scan notifications are not displayed on the user PC if:
The
Display notifications option is disabled in the SupportAssist configuration.
The PC is in presentation mode.
The notifications in the Windows action center are disabled.
There was no activity on the PC for 15 minutes.
The PC is locked or signed out.
NOTE:For larger fleets with numerous recommendations, it is advisable to perform up to 50,000 updates at once.
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