SupportAssist for Business PCs Administrator Guide

Managing SupportAssist alerts

Hardware failure alerts generated by SupportAssist from connected PCs can be managed in Connect and manage or through an external connected solution. You can manage the alerts for an individual site and group or for all the sites and groups.

If you have configured SupportAssist to manage the alerts in Connect and manage, all alerts are processed as per the configured alert rules.

To manage the alerts in Connect and manage, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Alerts.

You can also configure the alerts to be managed through an external solution such as ServiceNow. See Connecting SupportAssist alerts with external solutions.