DELL EMC System Update Version 1.9.1.0 User’s Guide

Troubleshooting Dell System Update

This section helps you troubleshoot if you face any issues

Inventory or compliance is displayed when Enterprise catalog provided instead of Index catalog along with catalog ID

--catalog is not necessary to use when Enterprise location is given. To use --catalog, user must provide catalog ID.

Use of repository location from config file

This option is supported only for the use of linux repository with source type as YUM repository.

For example for config file:

<DSUConfig xmlns="DSUConfiguration"><Repository Type="YUM"><RepoLocation Directory="drmupdates/cataog.xml" IP="https://httpsserver:port" useLatestDSU="True" /></Repository><RemoteSystem><System Address="100.200.00.9"><AuthenticationSequence><Authentication ExecProto="SSH" Password="test123" Type="PLAIN" Username="root" /></AuthenticationSequence></System></RemoteSystem></DSUConfig>

How does DSU update in case of dependencies during updates

If the component has dependency on component or different version of the same component, Dell System Update updates the dependent component and then updates the required component. For example:

Update of IDSDM Component dependency on iDRAC component.
Update of iDRAC latest version component dependency on IDRAC older version.

In case if the dependent component requires reboot, then user has to reboot and re-initiate the DSU to continue other updates.

In case of multi-level dependency of the component.

For example: iDSDM depends on iDRAC and again same iDRAC depends on another BIOS Component. In such scenarios, compliance report will show only the immediate dependent component. In the above example, compliance report shows only IDRAC. But when user performs the update, all the dependent components are updated.

Facing issue with IC signature file or Catalog

Description: This issue is seen during the execution of Dell System Update when user terminates the session / partial download of IC file or catalog / network issue during downloads.

Resolution: Before the next execution of Dell System Update, ensure to clear the corrupted file from the working directory and reinitiate the execution.

For Windows: c:\Programdata\Dell\Dell EMC System Update is the working directory

For Linux: /usr/libexec/dell_dup/ folder is the working directory

User is not prompted with an option to import when new key is present in the index catalog with preview option

Preview option does not prompt user to import new key which is added to the index catalog.

Workaround: User should provide --import-public-key to import the new keys or use --ignore-signature option to skip signature check and import keys to proceed further.

DSU fails with "Unable to find system proxy settings" when the system proxy is configured using command line

Auto proxy in DSU works only when the proxy is set through LAN setting options.

DSU fails to download the catalog when proxy server is provided along with the password

DSU fails to download the catalog when the password contains special characters such as "&", " ^ ", "%", "$".

For windows users: It is recommended to provide input within the double quotes.

Example: dsu /i --proxy="http://test:test$123@100.100.194.05:8990"

For Linux users: User should provide back slash (\) preceding each special character.

Example: dsu -i --proxy=http://test:abc\$123@100.100.194.05:8990

DSU fails when the system proxy is used along with the credentials

Even though the system proxy is configured , user has to provide the proxy details along with credentials on the DSU command line.

When progress command is run with an incorrect combination of server details, the generated status shows as "DSU initiated"

When performed inventory or update command on the remote servers and perform progress on host server without remote server details, the above message is shown.

Workaround: To generate the progress report, provide

dsu --progress --config=<> --remote

Provided Index catalog as an input to --catalog-location from the local or network share path

User can provide index catalog from local or share path using --source-type=REPOSITORY and --catalog=<Enterprise Catalog ID > as an input to catalog location.

Deleted or changed the Public key

When user deletes or changes the Public key.

Workaround: Download all the .asc files from https://linux.dell.com/files/pgp_pubkeys/ and add it under the working directory /usr/libexec/dell_dup folder.

Unable to update the servers from user created repository

Unable to update the servers from user created repository using --source-type=REPOSITORY, --source-location and --catalog-location

Workaround: when --source-type and --source-location is used, user is recommended to use catalog file as "catalog.xml" in the source location

when --source-type , --source-location and --catalog-location is used, user is recommended to provide full name of the catalog.

Repository conflicts for updates having different version.

DSU hovers over incorrect updates, if multiple repositories are configured which contains different versions of similar packages.

It is recommended to disable other repositories in such cases.

Unable to recognize DSU after installation

After installation of DSU, when you try to run DSU commands on host or remote system, the following error message is displayed: "DSU is not recognized as internal and external command"

Workaround:

Ensure that all the mentioned prerequisites are met .
Refresh the PATH environment variable by deleting and reentering the PATH value and click apply from the System settings. Open a new command prompt window, and try the DSU commands.
Reboot the host system after installation.

On the freshly installed Operating System, when user runs DSU commands, DSU is unrecognized due to delay (approx. three minutes) in updating environment variables. Post the update, DSU works as expected.

DSU exit with an error message

The following error message is displayed "Symbolic link detected [C:\ProgramData\Dell\DELL EMC System Update\Log.txt]"

Workaround: DSU does not allow symbolic link files (like Log.txt) by default , unless user provides it explicitly.

"Unknown option provided in DSU" error message while performing DSU options

When user tries performing any DSU options on remote system, user is prompted with an error message.

Workaround: Recommended to use the latest DSU version on remote system as well.

Failure message is observed while creating a bootable ISO through DSU.

[FAILED] Failed to start Startup script for DTK

Please check 'systemctl status start-script.service' for details”

The message that is displayed can be ignored as it does not have any impact while creating a bootable ISO.

Unable to access network location

Description: When you try to access, file over SMB2 network share that is hosted on any windows operating system, the following error message is displayed intermittently Unable to access network location

Work around:

Close all the open share connections.
Sign out and sign in to the machine to close the connection to the share network.

A message is displayed when running any DSU command

Description: When run only a single instance of DSU on Linux operating system, the following message is displayed DSU already in use

Work around: Delete the temporary files in the following location (/temp/DSUINACTION.txt) and run the commands again.

Failure in updating firmware

Description:When updating firmware, dup fails and prompts an error message.

Workaround: If you face any issue when updating servers using DSU, see the specific DUP Release Notes for more information.

Outputs are displayed with no model numbers

Description: When performed multiple updates, few Servers (Remote Hosts) display output without Model Number and few servers are displayed with Model Server.

Work around: Multiple server updates support only on physical server.

DSU displays partial inventory

Description: DSU displays partial inventory on the console.

Work around: Check the IC log at C:\ProgramData\Dell\Dell EMC System Update\dell_dup on microsoft windows and /usr/libexec/dell_dup for linux operating systems to get more information about the inventory not displayed.

Issue faced during multiple selections of update

Description:Unable to select multiple updatable components.

Work around: To select multiple updates, user has to use "space." Special characters like comma are not supported for multiple selections.

ようこそ

Dellへようこそ