Dell Technologies Server Troubleshooting Guide

PDF

Frequently asked questions

The frequently asked questions (FAQs) for the some of the server components are listed below.

Table 1. FAQs for drivesThe table lists the faqs for drives.
Issue	Resolution
How to identify a physical disk failure?	To identify a physical disk failure and diagnose, see link.
How to check if there are any issues with your drive?	To identify the issues with your drive, see link.
What are the different steps to diagnose issues with your drive?	To identify the diagnostic options, see link.
What are the different RAID and drive error messages related to servers?	The check on the different RAID and drive error messages for servers, see link .
What do we do when a SMART error occurs on a physical disk that is part of a virtual disk?	To resolve issues when SMART error occurs on a physical disk that is part of a virtual disk, see link .

Table 2. FAQs for processorsThe table lists the faqs for processors.
Issue	Resolution
What is the meaning of CPU 1 has an internal error (IERR)?	To identify the CPU IERR error in system event logs and resolve it, see link .
How to view error messages in System Event logs?	For information about SEL, see link .

Table 3. FAQs for PERCThe table lists the faqs for PERC.
Issue	Resolution
How to fix PowerEdge RAID Controller Errors?	PERC errors can happen due to various causes, see link.
What is preserved cache in PERC?	For information about preserved cache, see link .
How do we manage preserved cache?	For information about how to manage preserved cache, see link .
How does auto replace work on PERC?	For information about how auto replace works on PERC, see link.

Table 4. FAQs for memoryThe table lists the faqs for memory.
Issue	Resolution
What is DDR4 Self-healing on Dell PowerEdge Servers with Intel Xeon Scalable Processors?	For information about DDR4 self-healing, see link.
Does out of date firmware cause memory errors?	Out dated firmware can be a cause for memory errors, for information see link for RAID Controller 9 User's Guide and see link for RAID Controller 10 User's Guide.
I need more information about memory error handling for Dell servers. Where do I find it?	For information about memory error handling strategy for PowerEdge platforms, see link.

Table 5. FAQs for NICThe table lists the faqs for NIC.
Issue	Resolution
How to set up NIC teaming on PowerEdge Servers?	For more information, see link.
How to configure the iDRAC9 and the Lifecycle Controller Network IP?	For more information, see link.

Table 6. Other FAQs for 14Gen serversThe table lists other FAQs.
Issue	Resolution
How to Configure Guest RDMA on Windows Server 2019	For more information, see link.
Updating Firmware and Drivers on Dell PowerEdge Servers	For more information, see link.
BIOS DUP installation in Windows 2016/2019 fails with the server on BIOS version 1.5.4 (1.2.2 for R840/R940xa)	For more information, see link.
PowerEdge R940 and PowerEdge R940-leveraged platforms with BIOS 2.1.x installed fail to boot	For more information, see link.
Dell PowerEdge: R440 or R540 iDRAC9 error: "Fan1 presence unknown"	For more information, see link.
T640 - No Network Connection with 10M/100M switch	For more information, see link.