- Notes, cautions, and warnings
- Introduction to SupportAssist OS Recovery
- System Repair with SupportAssist OS Recovery
- Starting SupportAssist OS Recovery
- Using SupportAssist OS Recovery
- Resetting and updating your computer using the Dell OS recovery tool
- Configuring SupportAssist OS Recovery
- BIOSConnect overview
- Troubleshooting SupportAssist OS Recovery
- Frequently asked questions
- Related Dell products
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Dell SupportAssist OS Recovery User’s Guide
Run diagnostics test for hardware issues
The SCAN HARDWARE option in SupportAssist OS Recovery helps you to diagnose hardware issues that are related to battery, cable, hard drive, keyboard, USB drives, fan, and memory of your computer. However, SupportAssist OS Recovery may not be able to detect hardware issues in certain scenarios. It is recommended that you use Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostics to detect such hardware issues.
Steps
- Go to the SupportAssist OS Recovery home page. See Manually start SupportAssist OS Recovery.
- Click
on the header of the
SupportAssist OS Recovery home page, and then click
Restart.
- Press the F12 key until the one time boot menu is displayed.
NOTE:If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your computer, and try again.
- From the one time boot menu, select
Diagnostics, and then press Enter.
The diagnostics test starts.
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