- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Administrator Guide
Roles and permissions
TechDirect enables company administrators to designate Device Management Administrators and have Connect and manage technicians added for the company account. The Connect and manage administrator can access and manage all SupportAssist activities, whereas a Connect and manage technician has limited access to SupportAssist. The technicians can only manage SupportAssist based on the permissions configured by a Connect and manage administrator.
The Define roles & permissions page provides information about the users listed for your PC fleet, their assigned, roles, and so on.
To view and modify the roles and permissions, from the TechDirect dashboard, go to .
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