- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Administrator Guide
Email notifications from SupportAssist
By default, SupportAssist notifies the primary and secondary contacts of a group configuration in Connect and manage.
NOTE:For alerts, email notifications are sent depending on the configured alert rules. See
Set alert rules.
The following table provides a summary of the different types of email notifications that are sent by SupportAssist:
| Type of email notification | When the email notification is sent |
|---|---|
| Device registration | When a new site is created and when the first PC is registered with Dell Technologies after deployment by a Connect and manage administrator. |
| Support request creation for a technical support alert | When an issue is detected in your PC fleet, based on your service plan, SupportAssist automatically creates support requests. Dell technical support will proactively contact you for resolution. |
| Support request creation for a dispatch alert | When a failed component needs replacement, SupportAssist automatically creates a support request to get the component replaced. |
| Support request creation failed for a technical support alert | When an issue is detected in your PC fleet, but SupportAssist is unable to create an automated support request, based on your service plan. Contact Dell technical support for assistance. |
| Support request creation failed for an issue in your helpdesk | When an issue is detected in your PC fleet, but SupportAssist is unable to connect to the ServiceNow instance. Verify the configuration and connection between TechDirect and your ServiceNow instance. |
| Issue detected on PC with expired service plan | When an issue is detected in your PC fleet, but the service plan is expired. |
| Software update notification | When a newer version of SupportAssist for Business PCs is available or when new features and enhancements are available for the Connect and manage service in TechDirect. |
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