- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Administrator Guide
Custom catalogs for your PC fleet
In Connect and manage, you can create, manage, edit, and deploy customized catalogs of the latest BIOS, driver, firmware, and Dell application software updates. These custom catalogs help streamline the process of finding and determining PC updates that are essential to keep the PCs secure and updated.
- If your PC fleet is connected to Dell, SupportAssist is installed on your PC fleet, and the PCs have an active ProSupport Plus or ProSupport Flex for Client service plan, you can deploy the custom catalogs in Connect and manage. See Managing catalogs for PCs connected to Dell.
- If your PC fleet is not connected to Dell, SupportAssist is not installed on your PC fleet, or the PCs have an active Basic or ProSupport service plan, you can only deploy the catalogs manually. See Managing catalogs for PCs not connected to Dell.
To manage custom catalogs for your PC fleet, from the TechDirect dashboard, go to .
NOTE:You require
Connect and manage administrator rights to manage custom catalogs.
Connect and manage technicians can manage the catalogs only if permitted by the administrator. See
Roles and permissions.
The following table summarizes the custom catalog capabilities available for different service plans:
| Update catalogs management mode | Service plans | Catalog types | Capabilities | ||
|---|---|---|---|---|---|
| Create, manage, and download catalogs | Deploy catalogs manually | Deploy catalogs remotely | |||
| PCs connected to Dell and SupportAssist is installed on the PC fleet |
|
Product Series | Full support | Full support | Full support |
| Fleet | Full support | Full support | Full support | ||
| Model | Full support | Full support | Full support | ||
|
Product Series | No support | No support | No support | |
| Fleet | No support | No support | No support | ||
| Model | Full support | Full support | No support | ||
| PCs not connected to Dell and SupportAssist is not installed on the PC fleet |
|
Product Series | No support | No support | No support |
| Fleet | No support | No support | No support | ||
| Model | Full support | Full support | No support | ||
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