- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Administrator Guide
Introduction
SupportAssist is a proactive and predictive technology that offers automated technical support for Dell PCs. It proactively monitors both hardware and software, addressing performance issues, preventing security threats, and automating engagement with Dell Technical Support.
Depending on your service plan, SupportAssist can also create support requests for detected issues. Additionally, it optimizes PC performance by removing unwanted files, optimizing network settings, boosting system performance, removing viruses and malware, and identifying available updates.
SupportAssist collects and sends the required PC information securely to Dell Technical Support. The collected information enables Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist also collects telemetry, application experience, health, and security data proactively from your PCs and provides various performance insights about your PCs, based on your service plan.
After you have deployed SupportAssist on your PCs, you can manage the PC fleet using Connect and manage in TechDirect.
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