SupportAssist for Business PCs Deployment Guide for Partners

Configure the following preferences to schedule scans and system optimization tasks that help manage the performance of managed PCs automatically:

• Schedule your scans and optimizations—allows SupportAssist to automatically scan your PCs to detect updates, hardware issues, and the required system optimizations.
  NOTE:The following options are configurable only if you have enabled the Schedule your scans and optimizations option.
  • Drivers & Downloads—allows SupportAssist to perform the driver and downloads updates.
    • Frequency—select the frequency for SupportAssist to perform the drivers and downloads updates.
  • Hardware scans—allows SupportAssist to perform the hardware scans.
    • Run all—allows SupportAssist to perform all scans.
    • Run all and skip resource-intensive tests—allows SupportAssist to perform all scans and skip the resource intensive memory related tests.
    • Frequency—select the frequency for SupportAssist to perform the hardware scans.
  • Run system optimizations scans—allows SupportAssist to optimize the PCs.
    • Clean files—allows SupportAssist to provide recommendations to optimize the PCs, by scanning and identifying the files that can be cleaned.
    • Tune performance—allows SupportAssist to provide recommendations to maximize the processing speed, by scanning and identifying the settings that can be adjusted on the PC.
    • Optimize network—allows SupportAssist to provide recommendations to maintain an efficient and reliable network, by scanning and identifying the network settings that can be updated on the PC.
    • Remove viruses and malware—allows SupportAssist to provide recommendations to optimize the PCs, by scanning and identifying the files infected by viruses and malware that can be removed from the PCs.
      NOTE:The virus and malware removal capability is:

      • Available only for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.
      • Not available in certain regions, for example, China.
    • Frequency—select the frequency for SupportAssist to perform the system optimizations.
    • Automatic system optimizations—allows SupportAssist to perform automatic software optimizations.
      NOTE:Auto-optimizations are applicable only for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.
  • Time range (Optional)—select the time range for SupportAssist to perform the scans.
  • Run scans in background—allows SupportAssist initiated schedule scans to run in the background without the need for end user interaction.