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SupportAssist for Business PCs Deployment Guide for Partners

Deploy the SupportAssist Intune package

Prerequisites

Steps

  1. Sign to Microsoft Intune.
  2. From the Intune home page, go to Apps > Windows > Windows apps.
    The Select app type window is displayed.
  3. From the App type list, select Windows app (Win32) and click Select.
    The Add App page is displayed.
  4. Perform the following steps:
    1. In the App information section, select the Intune package that you created, click OK, and then click Next.
    2. Verify the app information, enter Dell as publisher, and click Next.
    3. In the Program section, perform the following steps and click Next.
      1. Ensure that the Install command is Install.cmd.
      2. If you selected MSI as the deployment package format, the uninstall command is automatically displayed. If you selected EXE as the deployment package format, enter msiexec /x "{product_code}" /qn as the Uninstall command. For version specific product code, see SupportAssist version and deployment product code.
    4. In the Requirements section, select the Operating system architecture to 64-bit and Minimum operating system to Windows 10 1809, and then click Next.
    5. In the Detection rules section, select Rules format as Manually configure detection rules and click Add.
      The Detection rule window is displayed.
    6. Select MSI as the rule type, click OK, and then click Next.
      If you selected MSI as the deployment package format, the product code is automatically displayed. If you selected EXE as the deployment package format, enter the {product_code}. For version specific product code, see SupportAssist version and deployment product code.
    7. In the Dependencies section, click Next.
    8. In the Supersedence section, click Next.
    9. In the Assignments section, click Add group under Required, select the group, and click Next.
    10. In the Review + create section, verify the information and click Create.

Results

The Intune package is deployed, and SupportAssist is automatically installed to the selected groups in the PC fleet. You can view the status of the installation in the Apps > Windows > Windows apps > Dell SupportAssist for Business PCs page. An Installed status is displayed after SupportAssist is successfully deployed to the PC fleet.

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