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SupportAssist for Business PCs Deployment Guide for Partners

PDF

Activate the Connect and manage service

To use SupportAssist in TechDirect, your must activate the Connect and manage service.

Steps

  1. Sign in to TechDirect.
  2. Go to Dashboard > Connect and manage.
  3. In the Connect and manage card, click Activate.

Results

The Connect and manage service is activated, and the Manage PC fleet card along with other cards are displayed.

Next steps

  1. Create a new customer relationship.
  2. Optional: Add technicians.
  3. Optional: You can enable single sign-on for Connect and manage users in TechDirect. For information about enabling single sign-on, see How to Set Up Single Sign-On (available only in English).

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