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SupportAssist for Business PCs Deployment Guide for Partners

PDF

Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)

Prerequisites

  • SupportAssist must be preinstalled on the PC fleet.
  • The PCs must be members of the Active Directory group.

About this task

When you Create the SupportAssist deployment package with Administrative Template Files (.admx/.adml), the SupportAssistConfiguration.admx and SupportAssistConfiguration.adml files are generated in your SupportAssist deployment package. These files are used to complete the deployment of SupportAssist using the Active Directory group policy. When the group policy is updated to the PCs, SupportAssist is automatically configured with the latest configuration settings provided in the Administrative Template files and registers with TechDirect.

Perform the following steps to update the Active Directory group policy:

Steps

  1. Perform the following steps to copy the .admx and .adml files to the policy-specific folders in the Active Directory server:
    1. Open File Explorer and go to the C:\Windows\PolicyDefinitions folder.
    2. Copy the SupportAssistConfiguration.admx file to the PolicyDefinitions folder.
    3. Go to the required language-specific folder within the PolicyDefinitions folder, for example, C:\Windows\PolicyDefinitions\en-US.
    4. Copy the SupportAssistConfiguration.adml file to the language folder.
  2. Perform the following steps to enable the group policy in the Active Directory server to deploy the SupportAssist configuration:
    1. Open the Group Policy Management Console (GPMC).
    2. Go to the Group Policy Object (GPO) you want to configure (or create a new GPO).
    3. Right-click the GPO and select Edit.
      The Group Policy Management Editor is displayed.
    4. Go to Computer Configuration > Administrative Templates > SupportAssist Agent.
    5. Double-click SupportAssist for Business PC, select Enabled, and click Apply.
    6. Close the Group Policy Management Editor.
  3. After enabling the group policy, you can either wait for the Group Policy Object (GPO) to propagate through your Active Directory environment or force an immediate update on the PC fleet.

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