If requested by a
Dell Technologies technical support agent, you can send files describing the issue on your PC or any other specific file that is requested by the support agent. You can send a ZIP, RAR, TXT, JPG, JPG, PNG, GIF, DOCX, DOC, ODT, PDF, XLS, or XLSX file.
NOTE:The maximum size of the file that you can send is 4 MB.
NOTE:You can send up to three files in a day. If you have multiple files, compress the files to
.zip format and send the ZIP file.
Steps
Open
SupportAssist and click
Support.
In the
Get Support card, click
Get started.
In the right pane, click
Upload Files.
In the
Upload files box, click
Browse, select the required file, and then click
Upload.
Results
After the log files are uploaded,
and the
File uploaded successfully message are displayed.
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