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SupportAssist for Home PCs User’s Guide

PDF

Allow remote troubleshooting by using RemoteAssist

Prerequisites

  • You must be logged in as an administrator.
  • A remote session must be initiated for your PC by the Dell technical support agent.
NOTE:If a manually initiated driver scan, hardware scan, or system optimization is in progress, the technical support agent cannot initiate the remote session.

Steps

  1. Open SupportAssist and click Support.
  2. In the Get Support card, click Get started.
  3. On the right pane, click Start a remote session.
  4. Read and accept the terms and conditions that are displayed on the Dell RemoteAssist Terms & Conditions page, and then click Finish.
    The technical support agent can now access and troubleshoot your PC remotely.

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