- Notes, cautions, and warnings
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and prechecks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Migration of file attributes
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Interpret migration report
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Program Compatibility Assistant
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Erase Windows 7
- Troubleshooting Windows reset
- Manual Reboot
- Running Dell Migrate on desktop PCs
- Update .NET Framework
- Tips for faster data migration
- Migration of OneDrive files
- Default exclusions from migration
- Error codes
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Dell Migrate User's Guide
Troubleshooting when network is disconnected on old PC
Steps
- Check for the network that got disconnected. Look at the information in the expander on the upper right.
Figure 1. PCs not connected to a network is displayed on your old PC 
- Click the WiFi icon to check which network you are currently connected to.
Figure 2. Checking the WiFi settings on your old PC 
- If the PC is connected to a network other than the original network used for pairing, click Windows Network & Internet settings, select the original network, then click Connect.
- After connecting to the correct network, Data Assistant should successfully transition away from the Network Disconnection page and proceed with the next step.
- If the migration does not proceed after a prolonged period, restart the migration on both the old and new PCs.
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