Usage Guide
Steps
- User to obtain information from SupportAssist error windows.
- Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis.
- Enter error code, validation code, and service tag. Part serial number is optional.
NOTE For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.)
- Click on
Submit once all the necessary information is entered.
Results
Valid Error Code Example
After entering the correct information, the online tools will direct the user to the above screen which contains information on :
- Confirmation of the error code and result outcome
- Suggested Part Replacement
- If customer is still covered under Dell Warranty
- Case reference number if there is an open case under the service tag
Invalid Error Code Example