SupportAssist for Business PCs with Windows OS Frequently Asked Questions

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Resources

This section lists the documentation resources and other useful links that provide more information about SupportAssist for Business PCs.

Table 1. ResourcesResources:
For more information about	See	Available at
Onboarding to TechDirect, configuring, downloading, and deploying SupportAssist on the PC fleet	IT Administrators—SupportAssist for Business PCs with Windows OS Deployment Guide	SupportAssist for Business PCs Documentation page
	Partners—SupportAssist for Business PCs with Windows OS Deployment Guide for Partners
Using TechDirect to manage your PCs running SupportAssist for Business PCs	SupportAssist for Business PCs with Windows OS Administrator Guide
Frequently asked questions and answers about SupportAssist for Business PCs	SupportAssist for Business PCs with Windows OS Frequently Asked Questions
Setting up SupportAssist for Business PCs	SupportAssist for Business PCs with Windows OS Quick Setup Guide
Data collected from various components of your PC	SupportAssist for Business PCs with Windows OS Data Collected from Connected PCs
Summary of recent changes, enhancements, known issues, and limitations in the release	SupportAssist for Business PCs with Windows OS Release Notes
Using SupportAssist that is configured and deployed on your PC by your administrator	SupportAssist for Business PCs with Windows OS User's Guide
Enrolling your organization, managing SupportAssist alerts, and parts dispatch requests in TechDirect	TechDirect dashboard	https://techdirect.dell.com
SupportAssist benefits and features	SupportAssist home page	SupportAssist for Business PCs home page

How to onboard to TechDirect to set up and connect SupportAssist for Business PCs—demonstrates how to onboard to TechDirect and activate the Connect and manage service.
How to view health of your PC fleet using SupportAssist for Business PCs—demonstrates how to view the health of your PC fleet.
How to view application experience for your PC fleet using SupportAssist for Business PCs—demonstrates how to view the application experience data for your PC fleet in Connect and manage.
How to view security of your PC fleet using SupportAssist for Business PCs—demonstrates how to view the security data for your PC fleet.
How to create remediation rules for your PC fleet using SupportAssist for Business PCs—demonstrates how you can create remediation rules that help proactively identify and automatically resolve issues or threats that occur on the PCs.
How to create and manage catalogs for your PC fleet using SupportAssist for Business PCs—demonstrates how to create and manage catalogs and deploy PC updates remotely.