- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configure and connect SupportAssist downloaded from TechDirect
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Configure and connect SupportAssist installed through other Dell sources
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- Version and validity
- SupportAssist version and deployment product code
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide for Partners
New and enhanced features
- PC updates: You can now update BIOS, drivers, firmware, and applications across all PCs, regardless of their service plan or warranty.
- New user interface: The end-user interface has been updated to provide an intuitive experience.
- Enhanced user permissions: IT administrators can configure preferences, to allow non-admin end users to perform tasks such as driver updates and hardware scans on their PCs.
- External network access: You can opt to configure the Central Resource Manager to retrieve BIOS passwords for PCs outside the corporate network.
- Dell library remediation scripts: A new library of Dell-developed remediation scripts is available in TechDirect.
- Enhanced remote support: Dell Technical Support agents can perform remote troubleshooting and resolve issues on managed PCs (subject to IT administrator approval).
- Other enhancements: This update also includes performance improvements, security fixes, and bug fixes.
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