SupportAssist for Business PCs Administrator Guide

By default, the Connect and manage administrator can access and manage all SupportAssist capabilities and features. You can grant or revoke the technician permissions by selecting or clearing the corresponding check boxes. For more information about SupportAssist capabilities and roles, see Connect and manage roles in TechDirect.

You can edit the feature permissions for required users by using one of the following methods:

• From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs and click Manage permissions in the left navigation pane. Select the site and group, edit the feature permissions, and then click Save.
• From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings > Roles & permissions. In the User details and permissions page, click Manage user permissions, Select the user, and site and group, edit the feature permissions, and then click Save.
• From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings > Roles & permissions. Go to the Features, roles, and permissions page, edit the permissions, and then click Save.