SupportAssist for Business PCs Administrator Guide

Document purpose

This document provides information about:

• Managing your PC fleet and groups.
• Viewing and managing recommendations, health, security, and application experience for a single PC.
• Viewing and managing recommendations, health, and application experience for your PC fleet.
• Updating catalogs for your PC fleet.
• Managing remediation rules to identify and remediate issues with your PC fleet.
• Assessing the number of PCs at risk and acting on the potential security threats.
• Managing SupportAssist alerts in TechDirect or ServiceNow.
• Managing roles and permissions.
• Viewing key performance indicators that help determine the fleet behavior.
• Viewing the record of changes and activities performed for the Connect and manage service in TechDirect.

For more information about SupportAssist for Business PCs, see the documentation resources and other useful links in Resources.