Connect and manage capabilities and Dell service plans
The following table summarizes the
Connect and manage capabilities available in
TechDirect for different service plans:
Table 1. SupportAssist capabilities available in TechDirect for Dell service plansThe following table summarizes the
Connect and manage capabilities available in
TechDirect for different service plans.
Capability
Description
Contract Expired
Basic
ProSupport
ProSupport Plus and ProSupport Flex for Client *
Manage PCs and groups
View the PC fleet inventory.
Full support
Full support
Full support
Full support
Create groups and organize PCs.
Full support
Full support
Full support
Full support
View fleet performance and utilization.
No support
No support
Full support
Full support
View health data for a single PC and for your PC fleet.
No support
Limited support
Full support
Full support
Dell Recommendations
View recommendations for a single PC and for your PC fleet.
No support
Full support
Full support
Full support
Remotely optimize the PCs based on the recommendations.
No support
No support
No support
Full support
Restore the files and settings to its previous state in a single PC.
No support
No support
No support
Full support
Custom catalogs for PCs connected to Dell
Manage product series or fleet catalogs.
No support
No support
No support
Full support
Manage model catalogs.
No support
Full support
Full support
Full support
Remotely deploy custom catalogs.
No support
No support
No support
Full support
Custom catalogs for PCs not connected to Dell
Manage model catalogs.
No support
Full support
Full support
Full support
Manually deploy custom catalogs.
No support
Full support
Full support
Full support
Remediation rules
Manage remediation rules to identify and remediate issues with your PC fleet.
No support
No support
No support
Full support
Application experience
View application experience data for a single PC and for your PC fleet.
No support
Limited support
Full support
Full support
Security
Track and manage the security of a single PC and your PC fleet.
No support
Limited support
Full support
Full support
Alerts
Manage proactive alerts. Proactive issue detection and resolution help in automated hardware failures detection, case creation, and support.
No support
No support
Full support
Full support
Manage predictive alerts. Predictive issue detection and resolution help reduce disruptions before the occurrence of hardware failures.
No support
No support
Full support
Full support
Schedule scans and optimizations
Perform scheduled scans to detect PC updates and the required system optimizations.
Full support
Full support
Full support
Full support
Perform scheduled scans to detect hardware issues.
No support
Full support
Full support
Full support
Automatic system optimizations
Perform automatic software optimizations such as cleaning files, tuning performance, optimizing the network, and removing viruses and malware.
No support
No support
No support
Full support
* ProSupport Plus and ProSupport Flex for Client service plans are available only in certain regions.
1 SupportAssist automatically detects and proactively alerts on failures of hard drives, batteries, memory, internal cables, thermal solutions and fans, heat sinks, solid state drives and video cards.
2 SupportAssist predictive analysis failure detection includes hard drives, solid state drives, and batteries.
NOTE:The premium support service plan offers the same capabilities as ProSupport. Similarly, Premium Support Plus service plan offers the same capabilities as ProSupport Plus.
NOTE:If autoforward is turned off in
TechDirect for technical support or parts dispatch, you can review the alerts in the
Alerts page and determine if the alert should be forwarded to Dell or to a configured external solution. See
Set alert rules.
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