The
SupportAssistHome page allows you to view and take various actions to optimize the PCs.
When you open
SupportAssist for the first time or have not performed any scan or optimization, the default view of the
Home page is displayed. To optimize your PC for the first time, click
Optimize now on the
Optimize your PC card to initiate all the scans and optimizations.
If you have run scans or optimizations earlier, the following details are displayed on the
Home page and the
History page:
Amount of hard drive space reclaimed.
Number of driver updates that are installed or number of available driver updates.
Number of files optimized.
Number of viruses or malware removed.
On the upper right corner of the user interface, you can:
Sign in to
SupportAssist. After you successfully sign in, your first name and last name are displayed.
Change the user interface language using the drop-down list.
View the current
Dell service plan for your PC.
Click the service tag to view the following details about your PC:
Details about your Support services—details about the services and offers available for your PC, for example, Dell Migrate.
Service Tag—the unique identifier of the PC. The Service Tag is an alpha-numeric identifier.
Express Service Code—numerical sequence that can be used during automated phone help, for example, 987-674-723-2.
SupportAssist version—version of
SupportAssist installed on your PC.
Memory—amount of RAM installed in the PC, for example, 64 GB.
Processor—type of processor installed in the PC, for example, Intel Core i5 6200U.
Operating System—operating system installed on the PC, for example, Microsoft Windows 11 Enterprise.
Depending on the service plan of the PC, you can also perform the following optimizations from the
Home page:
Full system scan—check for updates and optimize the performance of the entire PC. See
Perform a full system scan.
Update software—update your software to resolve issues and increase stability. See
Update software.
Scan hardware—scan your PC hardware to check for and resolve issues. See
Scan hardware.
NOTE:If you do not have administrator rights on the PC, the
Scan Hardware option is not enabled.
Boost performance—free up hard drive space, remove clutter, and improve performance with file optimization. See
Boost performance.
Optimize network—update device settings to ensure that your network is efficient and reliable. See
Optimize network.
Remove viruses—isolate and remove the files that are infected by viruses and malware to keep your PC secure. See
Remove viruses.
Open MyDell—opens the MyDell application if the MyDell version 3.0 or later is installed on the PC. See
About MyDell.
NOTE:If a critical hardware issue is detected on your PC, all the PC optimization options are disabled until you create a support request.
The
Home page also displays various important notifications that you can view and act on, for example, when an update is available, when your service plan expires, and so on.
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