SupportAssist for Home PCs User’s Guide

Prerequisites to install and use SupportAssist

The following are the requirements to enable SupportAssist installation and usage:

• Operating system:
  • Microsoft Windows 10 version 1809 or later (64-bit)
  • Microsoft Windows 11
• Software
  • .NET Desktop Runtime version 6.0.x for Intel x64 or Qualcomm ARM64. See Microsoft .NET 6.0.
    NOTE:.NET Desktop Runtime version 7.0.x is not supported.
• Hardware:
  • Installed memory—2 GB for Windows 10, and 4 GB for Windows 11
  • Hard drive free space—1 GB
• Web browser—latest version of Google Chrome or Microsoft Edge
• Network—active Internet connection
• Ports:
  • 5700—to open the SupportAssist user interface.
  • 9012—to communicate with the SupportAssist service.
  • 8883, 8884, 8885, or 8886—to communicate with the Dell support website.
  • 28283—to pair your Dell PC to any other PC for data migration.
  • 28100–28700—to migrate your data to your Dell PC from any other PC.
• Endpoints—the PC must be able to connect to the following destinations:
  • https://saservices.dell.com
  • https://apidp.dell.com
  • https://apigtwb2cnp.us.dell.com
  • https://cs-is.dell.com
  • https://www.dell.com
  • https://dl.dell.com
  • http://content.dellsupportcenter.com