- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
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- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
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- Contact Dell
SupportAssist for Business PCs Administrator Guide
Remove viruses & malware
About this task
SupportAssist enables you to remotely isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
The Remove viruses & malware tile on the Recommendations page displays the number of unwanted programs available on PCs. You can also filter and view the count of viruses, malware, and Potentially Unwanted Programs (PUPs).
Steps
-
From the
TechDirect dashboard, go to
.
The Recommendations page is displayed.
-
In the
Remove viruses & malware tile, click
View PCs.
The Remove viruses & malware page is displayed.
- Select the PCs from which you want to remove the unwanted programs and click Remove.
Results
The task is queued to run when the PCs are online and connected to Dell. You can monitor the progress in the Track other tasks section on the Recommendations page.
NOTE:To cancel the task, select
Queued from the
Status list, select the updates that you want to cancel, and then click
Cancel. You cannot cancel tasks that are in progress.
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