You must be signed in to
TechDirect as a company administrator.
About this task
Optionally, a company administrator can add
Connect and manage technicians to a
TechDirect account and assign permissions to access certain
TechDirect services and accounts.
The
Connect and manage technicians have limited access to
SupportAssist. By default, a technician can only view PC details and manage recommendations. However, these permissions can be configured by a
Connect and manage administrator. For more information, see
Connect and manage roles in TechDirect.