SupportAssist for Business PCs Administrator Guide

The Health section of the PC overview page provides PC health data that helps you assess the overall performance of your PC.

To view the health data, go to the Inventory page and click the Service Tag of the PC.

The Health section also displays a trend chart of PCs that are healthy, needs attention, and unhealthy, for the last 26 weeks (Weekly view) or 30 days (Daily view). The trend chart is derived based on the overall result of the following health assessments that are performed on the PC:

• Battery events
• Hardware utilization
• OS events
• Thermal events
• Storage events
• System events

The status is categorized as follows:

• Healthy—the health score is within 50-100, therefore the PC is healthy.
• Needs attention—the health score is within 10-49, therefore the PC needs attention.
• Unhealthy—the health score is within 0-9, therefore the PC is not running optimally and affects the fleet performance.
• Data unavailable—the health data was not received from the PC.

You can click a specific color-coded section, or date or week, to view information about the performance of the PC.

PC usage

The PC usage section provides an overview of system utilization and performance.

This section displays the following:

• PC utilization—the extent to which a critical hardware component of the PC is used. This is used to gauge the overall performance of the PC.
• Memory utilization—the amount of memory (RAM) installed on the PC and the average amount of memory that is used over a selected time period.
• CPU utilization—the average load on the processor of the PC over a selected time period.
• GPU utilization—the average amount of video memory (VRAM) used over a selected time.
• Disk—the amount of hard drive still available for file storage and the average hard drive activity over a selected time period.
• Battery health—average percentage of charge that the battery holds against its designed capacity, when it is fully charged.

PC events

The PC events section provides an overview of events that contribute to your PC health score. PC events are system logs that specify an event type, when it occurred, and the impact on your PC.

To view the event type, event description, and date and time on which the event occurred, select an event. The types of events are as follows:

• Battery—number of errors or failures encountered by the PC battery.
• Storage—number of errors or failures encountered by the PC storage.
• Thermal—number of components that exceeded sustainable temperature.
• Utilization—number of errors or failures encountered by a critical hardware component of the PC.
• System Errors—number of errors or failures encountered by a key component of the PC.
• OS—number of errors or failures encountered by the operating system.