- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Administrator Guide
Features, roles, and user permissions
By default, the Connect and manage administrator can access and manage all SupportAssist capabilities and features. You can grant or revoke the technician permissions by selecting or clearing the corresponding check boxes. For more information about SupportAssist capabilities and roles, see Connect and manage roles in TechDirect.
You can edit the feature permissions for required users by using one of the following methods:
- From the TechDirect dashboard, go to and click Manage permissions in the left navigation pane. Select the site and group, edit the feature permissions, and then click Save.
- From the TechDirect dashboard, go to . In the User details and permissions page, click Manage user permissions, Select the user, and site and group, edit the feature permissions, and then click Save.
- From the TechDirect dashboard, go to . Go to the Features, roles, and permissions page, edit the permissions, and then click Save.
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