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SupportAssist for Business PCs Administrator Guide

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Audit trail

The Audit trail page provides a record of activities that are performed by SupportAssist, the Connect and manage administrator, and the Connect and manage technician in the last 30 days. This helps in tracking, monitoring, and reviewing all the actions performed on the PCs, when required.

To view the audit trail details, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Summary > Audit trail.

You can select a time range and view the audit trail in either Device view or Operations view.

Device view

In the Device view, you can view the activities that are performed or events that have occurred on each PC.

The following table describes the information that is displayed in the Device view:

Table 1. Device viewThe following table describes the information that is displayed in the Device view:
Column Description
Site Name of the site to which the PC is assigned.
Group Group to which the PC is assigned.
Service tag A unique five-to-seven digit-alphanumeric code which is found on a white bar-coded label affixed on your Dell PC or peripheral.
Asset tag Asset tag of the PC that helps to easily track and inventory the PC.
NOTE:This column is displayed if you have selected Asset tag as an asset identifier.
Hostname Unique hostname of the asset.
NOTE:This column is displayed if you have selected Hostname as an asset identifier.
Activity Type of activity performed by the administrator or technician, for example, Remote Action.
Sub activity Type of sub activity that is associated with the Activity, for example, Tune Performance or Remove Virus and Malware.
Action initiator The username of the administrator or technician who initiated the activity.
Start date & time Date and time on which the action was initiated.
End date & time Date and time on which the action was completed.
Activity details The details about each activity performed on the PC.
Status The status of the activity. The status is categorized as follows:
  • Success—the initiated activity was performed successfully.
  • Canceled—the initiated activity was canceled by the administrator, technician, or PC user.
  • Expired —the initiated activity was not executed by the PC.
  • Failed—the initiated activity has failed to perform successfully.

Operations view

In the Operations view, you can view the activities that are performed or events that have occurred in the Connect and manage configuration, settings, or preferences.

The following table describes the information that is displayed in the Operations view:

Table 2. Operations viewThe following table describes the information that is displayed in the Operations view:
Column Description
Activity Type of activity performed by the administrator or technician, for example, Remediation rules.
Sub activity Type of sub activity that is associated with the Activity, for example, Rule activated.
Action initiator The username of the administrator or technician who initiated the activity.
Start date & time Date and time on which the action was initiated.
End date & time Date and time on which the action was completed.
Activity details The details about each activity performed on the PC fleet.
Status The status of the activity. The status is categorized as follows:
  • Success—the initiated activity was performed successfully.
  • Failed—the initiated activity has failed to perform successfully.

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