- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
Le damos la bienvenida
Le damos la bienvenida a Dell
Mi cuenta
- Realice pedidos rápida y fácilmente.
- Vea los pedidos y haga el seguimiento del estado del envío.
- Cree una lista de sus productos y acceda a ella
- Gestione sus sitios, productos y contactos a nivel de producto de Dell EMC con la administración de empresa.
SupportAssist for Business PCs Administrator Guide
Create dispatch request
Prerequisites
NOTE:To manage dispatch requests, you must enroll for the self-dispatch service in
TechDirect.
About this task
You can create dispatch requests for parts if there is a hardware failure.
NOTE:You cannot create dispatch requests for disconnected PCs.
Steps
- From the
TechDirect dashboard, go to
.
The Inventory page is displayed.
- Locate the PC for which you want to create a dispatch request, click
, and then click
Create dispatch request.
The Create Dispatch Request page is displayed. - Verify the Service Tag, select a group, and click NEXT.
- Enter the incident and contact information.
- Review the information that you entered and click NEXT.
- Click SUBMIT.
Results
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