Your PC must be connected to an active Internet connection to experience the automated support capabilities of
SupportAssist. You can configure
SupportAssist to connect to the Internet directly or through a proxy server.
Steps
Open
SupportAssist and click
Settings.
In the
Internet connection card, click
Open.
If
SupportAssist can directly connect to the Internet, select
Connect directly (recommended).
If
SupportAssist must connect to the Internet using a proxy network, perform the following steps:
Select
Connect through a proxy.
Enter the address, port number, user name, and password.
NOTE:You can enter a maximum of five digits for the port number.
Click
Save and continue.
Results
The Internet settings are saved.
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