Le damos la bienvenida
Le damos la bienvenida a Dell
Mi cuenta
- Realice pedidos rápida y fácilmente.
- Vea los pedidos y haga el seguimiento del estado del envío.
- Cree una lista de sus productos y acceda a ella
- Gestione sus sitios, productos y contactos a nivel de producto de Dell EMC con la administración de empresa.
SupportAssist for Home PCs User’s Guide
Allow remote troubleshooting by using Remote help
Prerequisites
- You must be logged in as an administrator.
- A remote help session must be initiated for your PC by the Dell technical support agent.
- You must not be using any application on your PC in full screen mode or presentation mode.
- SupportAssist notifications should not be disabled.
NOTE:If a manually initiated driver scan, hardware scan, or system optimization is in progress, the technical support agent cannot initiate the remote help session.
Steps
-
Click the
Remote help via TechSupport notification that is displayed in the Windows action center.
The Dell RemoteActions Terms & Conditions page is displayed. The terms and conditions are not displayed if a session was performed during the last two hours.
-
Read and accept the terms and conditions, and then click
Next.
The technical support agent can now scan and install driver updates or initiate a hardware scan. If an issue is detected and it requires creating a support request, the optimization tiles are disabled and the issue details page is displayed. For instructions to create a support request, see Create a service request.
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