SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs. It enables IT administrators to manage their PC fleet from TechDirect anytime, anywhere.
When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends you an email notification.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up system performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist also enables you to:
For more information about SupportAssist for Business PCs, see the documentation resources and other useful links in Resources.
SupportAssist can be deployed on PCs running Microsoft Windows 11 or Microsoft Windows 10 version 1809 and later.
No, the PCs are not rebooted automatically. The reboot is required only when drivers, firmware, and BIOS updates are performed. The notifications are suppressed when a reboot is required and the updates are applied only when the PC user reboots the PC manually.
The supported deployment package formats are:
Yes, you can update your contact information on the SupportAssist.
page. After you update your contact information, it is automatically updated on all managed PCs and you do not have to redeploy