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SupportAssist for Business PCs Administrator Guide

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Data exports

In Connect and manage, you can download the data displayed on a specific page as a CSV file and work on the data offline.

If there are fewer than 5000 records, the data file is downloaded immediately to your PC. If there are 5000 or more records, the data is queued for processing and may take a few minutes to be processed. After the data is processed, you can download the data files from the Data exports page. A roll-up count denoting the number of data files that can be downloaded, is displayed beside Data exports in the left pane.

NOTE:The data files are available on the Data exports page only for 24 hours and are visible only to the requestor.

To go to the Data exports page, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Data exports.

The status of the data exports and data downloads is displayed in the Operations view of the Audit trail page.

The following table describes the information that is displayed on the Data exports page:

Table 1. Data exportsThe following table describes the information that is displayed on the Data exports page:
Column Description
Exported data The page from which the data was exported, for example, Inventory - PC inventory.
Requested at The date and time on which the data export request was initiated.
Download validity The date and time on which the data files expire. The data files are available for download only for 24 hours from the time the data files were created.
Status The status of the download request. The status is categorized as follows:
  • Success—the data was processed successfully and the data files are available for download.
  • In progress—the data processing is in progress.
  • Failed—the data processing failed.
Actions The actions that you can take on the data file, for example, Download. If the data processing fails, an error message is displayed.

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