Allow remote troubleshooting by using RemoteAssist
Prerequisites
You must be logged in as an administrator.
A remote session must be initiated for your PC by the Dell technical support agent.
NOTE:If a manually initiated driver scan, hardware scan, or system optimization is in progress, the technical support agent cannot initiate the remote session.
Steps
Open
SupportAssist and click
Support.
In the
Get Support card, click
Get started.
On the right pane, click
Start a remote session.
Read and accept the terms and conditions that are displayed on the
Dell RemoteAssist Terms & Conditions page, and then click
Finish.
The technical support agent can now access and troubleshoot your PC remotely.
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