- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide for Partners
Download Deployment Package Manager
Prerequisites
About this task
If you have already deployed SupportAssist but you want to include software add-ons, configure proxy, and modify settings in your existing deployments, you can download the Deployment Package Manager and redeploy SupportAssist again. When a new version of SupportAssist is available, you can also manually update to the latest version using the Deployment Package Manager.
Steps
-
From the
TechDirect dashboard, go to
.
The Manage PC fleet page is displayed.
- In the Connect and manage PCs card, click MANAGE.
- Click Set up and connect.
- Select Manage deployment for an existing site.
-
Select
Download Deployment Package Manager.
The Download Deployment Package Manager page is displayed.
- Select a site.
-
In the
Deployment Package Manager for SupportAssist section, click
Download.
The SupportAssistDeploymentManager.zip file is downloaded, and the Deployment Instructions page is displayed.NOTE:If you are unable to download the custom deployment package, clear the browser cookies and cache, and then retry.NOTE:All SupportAssist versions have expiry dates. You can view the expiry date for your version from SupportAssist version and validity and update to the latest version to ensure continued support.
- Create the SupportAssist deployment package using the Deployment Package Manager and deploy SupportAssist. See Create the SupportAssist deployment package.
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