TechDirect enables company administrators to designate Device Management Administrators and have
Connect and manage technicians added for the company account. The
Connect and manage administrator can access and manage all
SupportAssist activities, whereas a
Connect and manage technician has limited access to
SupportAssist. The technicians can only manage SupportAssist based on the permissions configured by a
Connect and manage administrator.
The
Define roles & permissions page provides information about the users listed for your PC fleet, their assigned, roles, and so on.
To view and modify the roles and permissions, from the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings > Roles & permissions.
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