Your computer must be connected to a power outlet.
About this task
The
Repair software option on the
SupportAssist OS Recovery home page enables you to diagnose and troubleshoot common issues that may occur before your computer boots to the operating system. It checks and fixes the partition table, boot files, and the health of the Windows operating system.
Steps
On the
SupportAssist OS Recovery home page, click
Repair on the
Repair software tile.
NOTE:If software encryption is enabled on your computer, you are prompted to unlock your computer before you start the repair process.
Perform the following steps to unlock your computer:
Click
NEXT on the page where instructions to unlock computer are displayed. The Microsoft account login page is displayed.
Enter the Microsoft account login email or phone number, and then click
Next.
Enter the Microsoft account password, and then click
Sign in.
Select the user phone number, enter the last four digits of the phone number, and then click
Send code. A message with a verification code is sent to the phone number.
Enter the verification code in the
Code field, and then click
Verify. BitLocker recovery keys that are associated with your account are displayed.
Right-click and copy, or make a note of the recovery key applicable to your device, and click
ENTER KEY.
Right-click and paste, or enter the recovery key in the
Enter BitLocker recovery key field, and then click
UNLOCK.
Your computer is unlocked.
Click
START REPAIR.
The repair process starts, and the progress of repair is displayed.
If the issue is fixed successfully, the
Everything's back to normal status is displayed. Click
DONE.
If the issue cannot be fixed or if the repair is unsuccessful, an error message is displayed. Click
RESET OPTIONS to reset the operating system of your computer. See
Reset your computer.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\